Your privacy is our priority. This document transparently explains how tuna31 collects, uses, stores, and protects your personal data — all in accordance with the highest security standards you deserve to know about.
Tuna31 does not merely comply with data protection laws — we believe you have the right to know exactly how your information is managed.
All data transmitted between your device and tuna31's servers is protected by 256-bit SSL encryption — the same standard used by leading banks in Malaysia. Your information cannot be read by any third party while in transit.
Tuna31 only collects data that is strictly necessary to operate our services. No excessive data is collected. Every category of data collected has a clear purpose as stated in this policy.
You have the right to access, correct, download, or request deletion of your personal data at any time. The tuna31 support team will process all privacy requests within 14 working days.
Tuna31 has never and will never sell player personal data to any third party for marketing or commercial purposes. Data sharing occurs only with service provider partners bound by strict confidentiality agreements.
Your data is retained only for as long as necessary based on the purpose of collection and legal requirements. Once that purpose is fulfilled, data is securely deleted using non-recoverable deletion methods.
All data management practices at tuna31 fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We conduct regular internal and external audits to ensure ongoing compliance.
Tuna31 is an online casino and gaming platform operating exclusively for players in Malaysia. We take the privacy of every user who entrusts us with their personal information seriously. This Privacy Policy is crafted to explain clearly and transparently how we manage your data from start to finish.
This document covers all aspects of data processing — from the types of data collected and how it is used, to retention periods and your rights as a data owner. We encourage you to read this policy in full. If any section is unclear, our team is ready to help.
Tuna31 collects your personal data through several methods depending on how you interact with our platform. The following are the categories of data collected, along with their purposes and legal basis:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity Data | Full name, MyKad number, date of birth | Identity verification (KYC), legal compliance |
| Contact Details | Email address, phone number, residential address | Account communications, important notifications |
| Financial Data | Bank account number, deposit and withdrawal records | Payment processing, fraud prevention |
| Technical Data | IP address, device type, web browser, operating system | Account security, platform improvements |
| Usage Data | Game history, betting activity, game preferences | Personalise experience, platform analytics |
Tuna31 does not collect sensitive information such as biometric data, medical records, religious beliefs, or political views. We also do not collect data from individuals under the age of 18 — any account confirmed to belong to a minor will be closed immediately.
Every piece of data we collect is used for a legitimate and relevant purpose. tuna31 adheres to the "minimum purpose" principle — we do not use your data for anything not stated in this policy.
Tuna31 does not sell, rent, or trade your personal data to any third party. However, in the course of operating our services, there are specific situations where data may need to be shared on a limited basis:
Tuna31 works with a number of third-party service providers who act as data processors under our instruction, including:
All third-party partners are bound by strict data processing agreements and are only permitted to use your data for purposes specified by tuna31.
Tuna31 may disclose your personal data to government authorities, law enforcement bodies, or courts where required to do so under applicable Malaysian law. In such situations, we will notify you of the disclosure unless prohibited by law.
Tuna31 invests seriously in security infrastructure to ensure your data is always protected. The technical and organisational security measures we implement include:
As a tuna31 player, you have the following rights regarding your personal data. All requests will be processed within 14 business days of receipt:
To submit any request related to your privacy rights, contact the tuna31 privacy team by email at [email protected] or via live chat on the platform.
Tuna31 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. The following are the types of cookies we use:
| Cookie Type | Purpose | Can Be Declined? |
|---|---|---|
| Essential Cookies | Login session verification, account security, core platform functionality | No — required for the platform to function |
| Functional Cookies | Remembering language preferences, display settings, and recent game history | Yes — can be rejected without affecting core functionality |
| Analytics Cookies | Understanding usage patterns to improve the platform | Yes — can be rejected via browser settings |
You can manage or delete cookies through your web browser settings at any time. Please note that deleting essential cookies may affect the core functionality of the tuna31 platform.
Tuna31 retains your personal data for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable law. The following are the general data retention periods we practise:
Once the retention period ends, your data will be securely deleted using methods that ensure it cannot be recovered.
Tuna31 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Whenever changes are made, the "Updated" date at the top of this page will be revised.
For significant changes — such as changes to how we use your data or new rights you are entitled to — tuna31 will notify you proactively through:
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we manage your personal data, we encourage you to contact us directly:
We are committed to responding to all privacy-related enquiries within 3 working days. For official requests related to data subject rights (such as data access or deletion), the response period is 14 working days.
If you are not satisfied with how we handle your privacy complaint, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia, the responsible regulatory body under the Personal Data Protection Act 2010.